It Is Your Attitude, Not Your Aptitude, That Determines Your Altitude
I worked at a large company that believed in something similar to that quote. If workers didn't do a good job, it was the supervisor's job to find out if they didn't know what/how to do the job(their knowledge/skills) or if they just didn't care about doing a good job (their attitude). The company believedthat you could always train a person to do the job but it wasn't always possible to make them want to do it.
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